Sales Conditions


VENDOR IDENTIFICATION
Galen Dynamics bvba, St. Bernardse Steenweg 100 B, B - 2620 Hemiksem, Belgium
VAT BE  0449.877.486 - Tel:  +32 (0) 3 8774194 - Email: info@galendynamics.com

GENERALITIES
These terms and conditions are applicable to online sales of products from the website of Galen Dynamics. Galen Dynamics may at any time make changes to these terms and conditions. On current contracts the conditions which were applicable at the time of ordering remain valid. With every order, the customer is asked explicitly to confirm his acceptance of these sales conditions.
Galen Dynamics reserves the right to refuse orders where it appears that pricing and/or specifications of a product on the website would be erroneous due to a technical or human failure.
Any dispute is subject to Belgian law. Only the courts of Antwerp are competent.

INTERNET SALES
The catalogue of products and their description that can be found on the web shop does not constitute an offer. Only after having received a confirmation email of the order from Galen Dynamics the purchase by the customer is finalised.

PRICES
All prices are quoted in euros, including VAT. Costs such as taxes, contributions (Recupel), and shipping costs are clearly indicated during the order process on the web shop. The indicated prices can always be changed. When ordering, the price applicable at the time of ordering remain valid.

DELIVERY
Delivery will be made after receipt of full payment. At the time of the order Galen Dynamics will inform the customer via e-mail of the delivery date. The products are either picked up or delivered by courier. Each shipment is at the buyer's own risk.

PAYMENTS
The customer can pay his order in advance by bank wire transfer to the bank account of Galen Dynamics, in cash or by bank check upon delivery or at pick-up.

COMPLAINTS
For complaints and comments regarding the order the buyer can contact the customer service department. Comments about damage and defects of the delivered product must always be reported by mail within 24 hours after delivery. In case of a technical malfunction, the customer can return the article. The cost of shipping will be charged to the customer.

WARRANTY
Galen Dynamics bvba grants a warranty to the conditions and within the limits of the warranty given by the manufacturer. The warranty applies only during normal use, does not apply to a wrong or improper use of the products. The invoice represents the warranty. The warranty is not transferable to third parties.

IMAGES
All images, pictures, drawings, information on weights, dimensions, colours, images of labels, etc. on the web site of Galen Dynamics are approximate only, are indicative and may not lead to damages or rescission of the contract. It is also not allowed to copy images without permission from Galen Dynamics.

RIGHT OF WITHDRAWAL
This provision applies only to internet sales to consumers.
According to the Law of 6 April 2010, the consumer has the right to inform the seller that he renounces the purchase, without penalty and without giving any reason within 14 calendar days from the day following the delivery of the product.
Following items can not be returned : used, installed, damaged or incomplete items, items whose packaging (or part thereof) in such a way was opened, that they no longer sold as new can be sold, items that have a clear hygienic nature or danger to the Public Health after use. Some supplies may due to hygienic reasons not be returned once the packaging has been opened.
The customer who wishes to exercise this right has to notify the customer service department of Galen Dynamics by email within 14 calendar days. Moreover, the customer has to return the articles in its original, undamaged packaging, along with all accessories, manual and original invoice, within the same period, at his own expense and under his own responsibility to Galen Dynamics bvba, St. Bernardse Steenweg 100 B, B-2620 Hemiksem.

CUSTOMER
The Customer Service Department can be reached:
- by phone during office hours at phone number +32 (0)3 877 41 94
- by email to: info@galendynamics.com

PRIVACY
Galen Dynamics bvba considers all customer data as confidential data.
After login the customer can view its personal data online and can always edit these data online.
Customer is given the possibility to send e-mails, to receive newsletters, and to request to stop receiving e-mails at all times.

LEGAL ABILITY
By purchasing products using this website, the customer confirms to be at least 18 years old and legally entitled to purchase products and services through this website. The customer agrees that he is responsible for all financial transactions related to the use of this website.